The casual dining sector is showing signs of a strong comeback, with new industry reports pointing towards a promising recovery. According to a recent study by Christie & Co, the Quick Service Restaurant (QSR) sector experienced a 10% increase in the number of outlets in 2024, and this upward trend is expected to continue this year.
After years of disruption, this resurgence signals renewed confidence in the hospitality industry. But what’s behind the rebound, and how can restaurants capitalise on this momentum?
Several factors are contributing to the casual dining sector’s recovery, including:
Increased Consumer Demand
With cost-of-living pressures easing slightly and consumer confidence growing, more people are choosing to dine out again. The appeal of affordable yet high quality casual dining experiences continues to attract a loyal customer base.
Innovation in Technology and Service
Many hospitality businesses have embraced digital transformation, adopting EPOS systems and mobile ordering solutions to improve service speed and efficiency. These tools help businesses streamline operations, enhance the customer experience and reduce wait times—key factors in customer retention.
Growth in Quick Service Restaurants (QSRs)
The QSR sector’s expansion, with a 10% increase in outlets in 2024, reflects a shift in consumer behaviour. More customers are opting for fast, convenient and affordable dining experiences, leading to increased investment in the sector.
The Rise of Delivery and Online Ordering
Restaurants that offer seamless online ordering and delivery options continue to perform well. The integration of EPOS solutions with delivery platforms ensures smoother transactions and better order management.
As the market recovers, hospitality businesses must stay ahead of the competition by adopting efficient EPOS solutions that simplify operations and enhance customer experiences.
MCR Systems’ Symphony EPOS solution is designed to help restaurants take orders seamlessly, manage tables efficiently, integrate online ordering and monitor stock in real-time—all in one platform.
Experience the future of hospitality technology today. Discover how Symphony can transform your restaurant operations.
